Refund policy

These terms are in addition to your legal rights, not instead of them.

Changing your mind: 14-day right to cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 let you cancel an online order for any reason. The cancellation period ends 14 days after the day you, or someone you name, receive the goods.

  • To cancel, email martin@mannasupplements.co.uk with your name, your order number and the items you want to cancel. You don't have to explain why.
  • After you tell us, you have another 14 days to send the items back.

You can also use the model cancellation form below, but you don't have to.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract)

To MANNA RETAIL LIMITED, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, martin@mannasupplements.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
________________________________________

Ordered on [*]/received on [*],
________________________________________

Name of consumer(s),
________________________________________

Address of consumer(s),
________________________________________
________________________________________

Signature of consumer(s) (only if this form is notified on paper),
________________________________________

Date
________________________________________

[*] Delete as appropriate.

Our 30-day returns on unopened pouches

We go beyond the legal minimum. You can return any unopened pouch with its seal unbroken within 30 days of delivery.

Opened pouches

Our capsules are a food supplement in a sealed pouch. For health and hygiene reasons, the legal right to cancel ends once the seal has been broken after delivery (regulation 28(1)(e)), so we can't accept change-of-mind returns of opened pouches. This never limits your rights when an item is faulty, damaged, wrong or not as described.

Sending items back

For change-of-mind returns, the customer pays the return postage. Please send items to:

MANNA RETAIL LIMITED, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

Pack them securely and include your order number. We suggest a tracked service, because we can't refund a parcel that never reaches us.

How and when we refund

  • If you cancel within the 14-day legal period, we'll refund the price of the items. Standard delivery is free, so there's no delivery charge to refund. If you chose Express, we don't refund the £3.99 for the faster service, because Standard delivery was available free of charge.
  • We'll issue the refund within 14 days of receiving the items back, or of you showing us proof of posting, whichever comes first.
  • For returns made after day 14 under our 30-day returns, we'll refund the price of the items within 14 days of receiving them.
  • Refunds go back to the card or account you paid with. Your bank may take a few extra working days to show the money.
  • If an item has been handled beyond what's needed to inspect it, we may reduce the refund.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, what you buy must be of satisfactory quality, fit for purpose and as described. If something isn't, whether opened or not, let us know.

  • Within 30 days of delivery, you can choose a full refund or a replacement.
  • After 30 days, you're still entitled to a repair or replacement, or in some cases a refund.
  • In these cases we pay for return postage.

Questions?

Email martin@mannasupplements.co.uk.